Refund Policy
Every XrossworX item is made to order just for you. Our apparel is printed on demand by our production partners, and our XrossworX Xreations ornaments and gifts are handmade by us. Because nothing is pre-made or held in stock, we can't accept returns or exchanges for change of mind. We do stand behind every item, and if something arrives damaged, defective, or wrong, we'll make it right.
What We Cover
We'll send a free replacement or a full refund if your item:
- Arrives damaged
- Has a printing or manufacturing defect (for example, a misprint, faded or peeling print, or a flaw in the material)
- Isn't the item, size, color, or design you ordered
- Doesn't match your approved proof (custom and personalized XrossworX Xreations)
What We Can't Cover
- Change of mind, or ordering the wrong size or color. Please check the size chart on each product page before ordering.
- Size differences of less than 1 inch from the size chart, and small print-placement differences of up to 1/2 inch, which are normal for made-to-order apparel.
- Slight color differences between your screen and the finished product.
- Spelling, names, or dates on custom items that match the proof you approved.
- Items damaged by washing or care that doesn't follow the care instructions.
- Packages lost because of an incorrect or incomplete shipping address entered at checkout.
How to Request a Replacement or Refund
- Email info@xrossworx.com within 14 days of delivery.
- Include your order number and a clear photo of the issue (and of the label or tag, for sizing problems). If several items have the same problem, one photo showing all of them together is perfect.
- We'll review your request and reply within 2 business days with your replacement or refund.
No need to send anything back. You can keep or donate the item.
Lost or Late Packages
Made-to-order items take a few business days to produce before they ship. If your order hasn't arrived within 30 days of shipping (US) or 45 days (international), first check with your local post office, since packages are sometimes held there for pickup. Then email us right away at info@xrossworx.com with your order number, and we'll work with the carrier and our production partner to send a replacement or refund.
Cancellations
Because production starts quickly, orders can't be changed or canceled once they've been placed. Custom XrossworX Xreations can be changed any time before you approve your proof.
Refunds
Approved refunds go back to your original payment method. Most banks post the refund within 5 to 10 business days. If you haven't seen it after 10 business days, check with your bank or card company, then contact us.
Gifts
If a gift arrives damaged or incorrect, the recipient can contact us with the order number and a photo. Replacements ship to the recipient; refunds go to the original purchaser.
Questions?
We're happy to help. Reach us anytime at info@xrossworx.com.